<p>The mission of triOS Education Group through triOS College Business Technology Healthcare and Eastern College is to help students become job-ready graduates. triOS Education Group operates 9 triOS College Business Technology Healthcare campuses across Ontario and 4 Eastern College campuses in Atlantic Canada focusing on providing practical hands-on training in-person, online and hybrid delivery models based on student choice which enables students to be successful in their chosen careers. The program curriculum is extremely comprehensive and is uniquely developed with input from industry leaders to provide the highest quality education and practical hands-on experience enabling a quick career progression for graduates.</p><p><br></p><p>Canadian-owned and operated, triOS Education Group is proud to be recognized as one of Canada’s Best Managed Companies for fifteen years. triOS has been awarded the Platinum designation for redefining post-secondary education by listening to students and employer needs to deliver effective results. Since 1992, triOS College and Eastern College have prepared over 80,000 job-ready graduates for rewarding careers.</p>

<h3><strong>Overview</strong></h3><h4><strong>Languages</strong></h4><p>English</p><p><br></p><h4><strong>Education</strong></h4><ul><li>College, CEGEP or other non-university certificate or diploma from a program of 1 year to 2 years</li></ul><h4><strong>Experience</strong></h4><p>1 year to less than 2 years</p><p><br></p><h4><strong>On site</strong></h4><p>&nbsp;Work must be completed at the physical location. There is no option to work remotely.</p><p><br></p><h4><strong>Work setting</strong></h4><ul><li>Information technology (IT) consulting</li></ul><p><br></p><h3><strong>Responsibilities</strong></h3><h4><strong>Tasks</strong></h4><ul><li>Give access to computer networks</li><li>Report on the performance of computer systems and networks</li><li>Respond to users experiencing difficulties with computer</li><li>Consult user guides, technical manuals and other documents to research and implement solutions</li><li>Provide advice and training to users in response to identified difficulties</li><li>Collect, organize and maintain a problems and solutions log for use by other technical support analysts</li><li>Participate in the redesign of applications and other software</li><li>Provide business systems, network and Internet support to users in response to identified difficulties</li><li>Set up equipment for employee use, performing or ensuring proper installation of cables, operating systems, or appropriate software</li><li>Perform Web-server backup and recovery operations</li><li>Provide customer service</li><li>Manage incidents</li></ul><h4><strong>Supervision</strong></h4><ul><li>No supervision responsibility</li></ul><h3><strong>Experience and specialization</strong></h3><h4><strong>Computer and technology knowledge</strong></h4><ul><li>3D graphic software</li><li>Web service design</li><li>Software development</li><li>Computer-aided design (CAD)</li></ul><h3><strong>Additional information</strong></h3><h4><strong>Work conditions and physical capabilities</strong></h4><ul><li>Fast-paced environment</li><li>Tight deadlines</li><li>Repetitive tasks</li><li>Sitting</li></ul><h4><strong>Personal suitability</strong></h4><ul><li>Accurate</li><li>Client focus</li><li>Efficient interpersonal skills</li><li>Excellent oral communication</li><li>Excellent written communication</li><li>Initiative</li><li>Judgement</li><li>Organized</li><li>Ability to multitask</li><li>Time management</li><li>Honesty</li><li>Integrity</li></ul><h3><strong>Benefits</strong></h3><h4><strong>Financial benefits</strong></h4><ul><li>Bonus</li></ul><h4><strong>Other benefits</strong></h4><ul><li>Parking available</li><li>Wellness program</li></ul><p><br></p><h3><strong>How to apply</strong></h3><h4><strong>Include this reference number in your application</strong></h4><p>RVD&amp;C-UST01</p><p><br></p><p><br></p>

User Support Technician is no longer accepting applications.