The mission of triOS Education Group through triOS College Business Technology Healthcare and Eastern College is to help students become job-ready graduates. triOS Education Group operates 9 triOS College Business Technology Healthcare campuses across Ontario and 4 Eastern College campuses in Atlantic Canada focusing on providing practical hands-on training in-person, online and hybrid delivery models based on student choice which enables students to be successful in their chosen careers. The program curriculum is extremely comprehensive and is uniquely developed with input from industry leaders to provide the highest quality education and practical hands-on experience enabling a quick career progression for graduates. Canadian-owned and operated, triOS Education Group is proud to be recognized as one of Canada’s Best Managed Companies for fifteen years. triOS has been awarded the Platinum designation for redefining post-secondary education by listening to students and employer needs to deliver effective results. Since 1992, triOS College and Eastern College have prepared over 80,000 job-ready graduates for rewarding careers.

Piper Companies is looking for a Telecom Technical Analyst to join a global technology organization delivering advanced networking and telecommunications solutions in a hybrid position onsite in Ottawa, Canada. The ideal Telecom Technical Analyst will provide Tier 2 technical support for centralized policy and routing platforms, ensuring reliable performance for customer deployments. Responsibilities for the Telecom Technical Analyst: <ul><li>Serve as a trusted technical partner for customers, owning complex escalated issues from investigation through resolution</li><li>Troubleshoot production environments by analyzing logs, configurations, and system behavior to identify root causes</li><li>Reproduce customer issues in lab environments and collaborate with engineering teams to resolve defects</li><li>Support system upgrades, patches, and ongoing platform stability while participating in an on‑call rotation</li><li> </li></ul>Qualifications for the Telecom Technical Analyst: <ul><li>5+ years of experience in a technical support, systems engineering, or network engineering role</li><li>Must be authorized to work in Canada and able to support on‑call rotations as required</li><li>Hands‑on experience supporting VoIP technologies and call signaling protocols (SIP, H.323, MGCP, RTP/RTCP)</li><li>Strong experience working with Linux/Unix operating systems in production environments</li><li>Experience with database management, ideally PostgreSQL and/or Oracle</li><li>Solid understanding of networking fundamentals, including LAN/WAN, routing, DNS, NAT, RADIUS, and SNMP</li><li>Bachelor’s degree in Computer Science, Information Technology, or a related field</li><li> </li></ul>Compensation/Benefits for the Telecom Technical Analyst: <ul><li>Salary range: USD $65,000 – $95,000 per year (based on experience)</li><li>Comprehensive Benefits: Medical, Dental, Vision, 401K, Paid Time Off, Sick Leave (as required by law), and Paid Holidays</li><li> </li></ul>This job opens for applications on 4/17/2026. Applications for this job will be accepted for at least 30 days from the posting date. Keywords: TelecomTechnical Analyst, Product Support Engineer, VoIP Support, SIP, H.323, MGCP, RTP, Telecommunications, Networking, Linux, Unix, Cloud Computing, AWS, Azure, GCP, OpenShift, IP Telephony, Tier 2 Support, PSX, Policy Routing, CI/CD, Troubleshooting

Telecom Technical Analyst is no longer accepting applications.