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<h2>Full job description</h2>The ServiceNow Specialist will be responsible for designing, configuring, implementing, and supporting ServiceNow solutions with a strong focus on IT Service Management (ITSM) and Customer Service Management (CSM) modules. Engagements are structured on a contract-to-hire or fractional executive basis, with consultants operating in a white-label capacity, representing our organization and/or our end-clients at an executive level. The role requires deep platform expertise, hands-on configuration experience, and the ability to translate business requirements into scalable technical solutions aligned with ITIL best practices.Pay:&nbsp;CA$37.00 – CA$42.00 per hour (Commensurate as per skills / experience)Contract Type:&nbsp;Contract / EmploymentOrganization:&nbsp;Karmakarah Technologies Inc.Number of positions:&nbsp;1Start Date:&nbsp;We are looking for an individual who can start work immediatelyLocation:&nbsp;Remote (Preferred presence in Atlantic provinces but not mandatory)Key Responsibilities<ul><li>Implement, configure, and customize ServiceNow ITSM and CSM modules</li><li>Design and maintain ServiceNow workflows, business rules, UI policies, client scripts, and integrations</li><li>Lead requirement analysis sessions with business and technical stakeholders</li><li>Develop and enhance ServiceNow catalog items, forms, dashboards, and reports</li><li>Manage platform upgrades, patches, and performance optimization</li><li>Integrate ServiceNow with third-party and enterprise applications using APIs and integration tools</li><li>Ensure solution alignment with ITIL processes and governance frameworks</li><li>Troubleshoot platform issues and provide Level 2/3 support as needed</li><li>Maintain documentation including configuration designs, support procedures, and user guides</li><li>Collaborate with cross-functional teams to enable digital workflows and automationQualifications &amp; Skills</li><li>2-3 years of experience working with ServiceNow platform administration and development preferred</li><li>Strong expertise in CSM and ITSM modules</li><li>Hands-on experience configuring:</li></ul>Þ Workflows and Flow DesignerÞ Service Catalog and Request FulfillmentÞ Incident, Problem, Change, Knowledge modules<ul><li>Experience with Scripting (JavaScript, GlideScript)</li><li>Experience with REST/SOAP integrations</li><li>Solid understanding of SaaS architecture and enterprise IT environments</li><li>Knowledge of ITIL processes and best practices</li></ul>Preferred Certifications<ul><li>ITIL Certification (Foundation or higher)</li><li>ServiceNow Certified System Administrator (CSA)</li><li>ServiceNow Certified Implementation Specialist (CSM/ITSM)</li></ul>Who You Are<ul><li>Excellent communication and stakeholder engagement skills</li><li>Strong analytical and problem-solving ability</li><li>Ability to work independently and in team environments</li><li>Detail-oriented with strong documentation skills</li></ul>How to ApplyInterested candidates are invited to submit their resume and a summary of relevant experience to&nbsp;career@karmakarah.comJob Types: Full-time, Fixed term contractContract length: 36 monthsPay: $37.00-$42.00 per hourWork Location: Hybrid remote in Moncton, NB E1C 1E4

Service Now Specialist is no longer accepting applications.