The mission of triOS Education Group through triOS College Business Technology Healthcare and Eastern College is to help students become job-ready graduates. triOS Education Group operates 9 triOS College Business Technology Healthcare campuses across Ontario and 4 Eastern College campuses in Atlantic Canada focusing on providing practical hands-on training in-person, online and hybrid delivery models based on student choice which enables students to be successful in their chosen careers. The program curriculum is extremely comprehensive and is uniquely developed with input from industry leaders to provide the highest quality education and practical hands-on experience enabling a quick career progression for graduates. Canadian-owned and operated, triOS Education Group is proud to be recognized as one of Canada’s Best Managed Companies for fifteen years. triOS has been awarded the Platinum designation for redefining post-secondary education by listening to students and employer needs to deliver effective results. Since 1992, triOS College and Eastern College have prepared over 80,000 job-ready graduates for rewarding careers.

What you’ll do with “Our Training and Your Experience”<ul><li>Handles all incoming customer calls including service dispatching, tracking and scheduling of calls, call status tracking and call changes, entering new sites, modifying existing sites and handling all general enquiries.</li><li>Creates, dispatches, and maintains work orders in iCare daily for scheduling of planned maintenance and service.</li><li>Attends weekly planning sessions, conducts weekly service paperwork reconciliation, performs weekly timesheet data entry, and generates service reports with relevant status/updates.</li><li>Plans and schedules service agreement work orders to “complete” as required.</li><li>Monitors and follows up on subcontractor work order execution and forwards relevant information to technical specialists.</li><li>Weekly completion of service invoicing, including customer follow ups, credits and problem resolution.</li><li>Accurately and promptly enters work order purchase orders into Spectrum and forwards material requests to purchasing for processing.</li><li>Updates, populates, maintains and develops customer service database to maximize customer service and satisfaction.</li><li>Accurate entry and reconciliation of timesheets on a weekly basis.</li><li>Supports Project Managers and Technicians with Spectrum/ICare/IPlan assistance.</li><li>Accurately and on a timely basis, administers Spectrum/ICare maintenance, including adding new sites, flags, and modifying customer service changes.</li><li>Provides Service Quotes to customers with the assistance of the supervisor, and composes service quotes for supervisor approval.</li><li>Schedules and follows up on all monthly maintenance customer accounts – this includes ensuring timely communication with contract customers, key customers and sub contractors.</li><li>Establishes and maintains a customer satisfaction follow up and call back procedure and provide senior management with appropriate feedback. Administers customer satisfaction surveys.</li><li>Participates with operations to service turnovers for completed jobs, warranty documentation and warranty job set-ups.</li><li>May build reports, and handle and control customer keys for service technicians.</li><li>Provides administrative overflow support as and where required. This includes photocopying, filing, general typing correspondence, minutes.</li><li>Works with the Service Supervisors to ensure accurate and timely On-Call listings are provided to our afterhours call center ensuring compliance to our corporate On Call procedure.</li><li>Acts as “our customer’s best service provider” at all times thereby ensuring Convergint is the customer’s first choice for service.</li></ul>What You’ll Need<ul><li>Solid telephone and personal customer service skills and ability to work under pressure</li><li>Solid proficiency in Microsoft Outlook, Excel, and Word skills</li><li>Basic financial knowledge and skills—ability to understand basic financials such as accounts receivable/payable, purchase orders, work orders, etc.</li><li>Solid organizational skills and the ability to handle multiple projects tasks simultaneously</li><li>Excellent attention to detail</li><li>Good verbal, written and interpersonal communication skills</li><li>Strong flexibility to adapt to changing priorities and direction in a dynamic work environment</li><li>Shows initiative – regularly engages in proactive behavior and looks for opportunities</li><li>Strong ability to facilitate a collaborative working environment for customers and team members</li></ul>Requirements:<ul><li>Diploma and/or certificate in Business Administration or related office experience required.</li><li>Minimum one year previous call center, dispatch, customer service or administrative experience required.</li><li>Experience in security industry is preferred.</li></ul>

Service Coordinator is no longer accepting applications.