The mission of triOS Education Group through triOS College Business Technology Healthcare and Eastern College is to help students become job-ready graduates. triOS Education Group operates 9 triOS College Business Technology Healthcare campuses across Ontario and 4 Eastern College campuses in Atlantic Canada focusing on providing practical hands-on training in-person, online and hybrid delivery models based on student choice which enables students to be successful in their chosen careers. The program curriculum is extremely comprehensive and is uniquely developed with input from industry leaders to provide the highest quality education and practical hands-on experience enabling a quick career progression for graduates. Canadian-owned and operated, triOS Education Group is proud to be recognized as one of Canada’s Best Managed Companies for fifteen years. triOS has been awarded the Platinum designation for redefining post-secondary education by listening to students and employer needs to deliver effective results. Since 1992, triOS College and Eastern College have prepared over 80,000 job-ready graduates for rewarding careers.

<h2>Full job description</h2>We are looking for an experienced Scheduling Manager to oversee the coordination and dispatch of technicians in a dynamic and fast-paced environment. This role involves leading a small team while ensuring operational efficiency and exceptional service delivery. If you thrive in an entrepreneurial setting and have a passion for optimizing processes, this position offers the opportunity to make a significant impact. Responsibilities:<ul><li>Coordinate and manage the scheduling and dispatch of technicians to ensure timely and efficient service delivery.</li><li>Supervise daily operations, including workflow optimization, resource allocation, and overall operational efficiency.</li><li>Lead, mentor, and support a team of two direct reports while fostering a positive and productive work environment.</li><li>Monitor and analyze key performance indicators (KPIs) to ensure service quality and client satisfaction.</li><li>Implement process improvements to enhance reliability and streamline operational procedures.</li><li>Collaborate with senior leadership on strategic planning, resource management, and budgetary decisions.</li><li>Ensure compliance with company policies, safety standards, and service protocols.</li><li>Develop and maintain relationships with clients to uphold high service standards and address any concerns.</li><li>Provide training and support to staff on operational processes and tools.</li><li>Contribute to the overall growth and success of the organization by driving operational excellence.</li><li>Minimum of 5 years of experience in technician scheduling and dispatch management.</li><li>Strong operational management skills with the ability to oversee end-to-end business processes.</li><li>Proven leadership abilities, including team coaching and mentorship.</li><li>Excellent organizational and problem-solving skills.</li><li>Familiarity with scheduling tools and service management software.</li><li>Background in service-based or mechanical contracting industries is an asset.</li><li>Strong customer service orientation and commitment to delivering high-quality results.</li><li>Excellent communication and interpersonal skills, with the ability to collaborate effectively across teams.</li></ul>Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles. Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app and get 1-tap apply, notifications of AI-matched jobs, and much more. Questions? Call your local office at 1.888.490.4154. All applicants applying for Canadian job openings must be authorized to work in Canada.

Scheduling Manager is no longer accepting applications.