The mission of triOS Education Group through triOS College Business Technology Healthcare and Eastern College is to help students become job-ready graduates. triOS Education Group operates 9 triOS College Business Technology Healthcare campuses across Ontario and 4 Eastern College campuses in Atlantic Canada focusing on providing practical hands-on training in-person, online and hybrid delivery models based on student choice which enables students to be successful in their chosen careers. The program curriculum is extremely comprehensive and is uniquely developed with input from industry leaders to provide the highest quality education and practical hands-on experience enabling a quick career progression for graduates. Canadian-owned and operated, triOS Education Group is proud to be recognized as one of Canada’s Best Managed Companies for fifteen years. triOS has been awarded the Platinum designation for redefining post-secondary education by listening to students and employer needs to deliver effective results. Since 1992, triOS College and Eastern College have prepared over 80,000 job-ready graduates for rewarding careers.

<h2>Full job description</h2>Reports to:&nbsp;Assistant ManagerThe Body Shop’s front-line contact with the public. They are comfortable and excel in front of customers in person, by phone, by text, and by video call. A successful candidate is measured by their ability to provide exceptional customer service through detailed and constant communication. A successful candidate is highly empathetic, great with customers, and very organized. An interest and affinity in cars and the auto industry will be a plus. Auto knowledge not required.Duties &amp; Responsibilities:<ul><li>Communicate with Customers</li><li>Greeting customers and answering phones in a prompt, courteous and businesslike manner</li><li>Communicate with callers in a professional, friendly and efficient manner, striving to minimize the time they are put on hold.</li><li>Keep customers informed of job status so as to include them in the process</li><li>Schedule customer appointments</li><li>Schedule customers for Quotes</li><li>Schedule customers for Vehicle Repair Drop Off</li><li>Schedule customer for Vehicle Delivery</li><li>Perform the Intake of Vehicles</li><li>Conduct vehicles in-takes by completing walk around, taking pictures and documenting vehicle problems by listening to customers describe them and by asking probing questions; providing recommendations when required.</li><li>Perform the Delivery of Vehicles</li><li>Follow-up with customers when work is completed and arrange for pick up and payment</li></ul>· Provide basic information to callers who have general inquiries.<ul><li>Constantly communicates with Technicians/Shop Manager to obtain information on needed vehicle repairs.</li></ul>· Prepare and update customer files<ul><li>Closing out repair orders completed</li></ul>· Perform clerical and administrative and other duties as assigned.Hours of Work:8:00 AM to 5:00PMExperience:<ul><li>Customer Service: 2 years (Required)</li><li>Administrative: 2 years (Required)</li></ul>Qualifications:· Must speak clearly on the telephone and convey an image of professionalism· Must have an enthusiastic and outgoing personality.· Must be able to convey messages to employees clearly and quickly.<ul><li>Ability to work as a part of a TEAM</li><li>MS Office (fluent)</li><li>Computer Skills a must</li></ul>Licence:· Driver's (Required G) Clean abstractJob Type: Full-timePay: $20.00-$25.00 per hourBenefits:<ul><li>Casual dress</li><li>Dental care</li><li>Extended health care</li><li>Life insurance</li><li>On-site parking</li><li>Store discount</li><li>Vision care</li></ul>Ability to commute/relocate:<ul><li>Etobicoke, ON M8Z 5K2: reliably commute or plan to relocate before starting work (required)</li></ul>Experience:<ul><li>Administrative: 2 years (preferred)</li><li>Customer service: 2 years (preferred)</li></ul>Work Location: In person

Reception Automotive Administrative Support is no longer accepting applications.