The mission of triOS Education Group through triOS College Business Technology Healthcare and Eastern College is to help students become job-ready graduates. triOS Education Group operates 9 triOS College Business Technology Healthcare campuses across Ontario and 4 Eastern College campuses in Atlantic Canada focusing on providing practical hands-on training in-person, online and hybrid delivery models based on student choice which enables students to be successful in their chosen careers. The program curriculum is extremely comprehensive and is uniquely developed with input from industry leaders to provide the highest quality education and practical hands-on experience enabling a quick career progression for graduates. Canadian-owned and operated, triOS Education Group is proud to be recognized as one of Canada’s Best Managed Companies for fifteen years. triOS has been awarded the Platinum designation for redefining post-secondary education by listening to students and employer needs to deliver effective results. Since 1992, triOS College and Eastern College have prepared over 80,000 job-ready graduates for rewarding careers.

<h2>Medical Office &amp; Clinical Assistant</h2>Location:&nbsp;Kitchener, OntarioClinic:&nbsp;Famcare Medical CentreEmployment Type:&nbsp;Full-time (part-time considered)Experience:&nbsp;1 year preferredEMR:&nbsp;JunoAbout the RoleWe are a&nbsp;newly established, community‑focused family practice. This role is ideal for someone who leads with&nbsp;empathy, communicates clearly, and upholds strong&nbsp;professionalism&nbsp;while comfortably&nbsp;wearing multiple hats&nbsp;in a small, steady clinic. You will:<ul><li>Support physicians and nurse practitioners in delivering timely, patient‑centred care.</li><li>Help&nbsp;set up and refine&nbsp;practical workflows (check‑in, results handling, stock and vaccine logs) and maintain safe, tidy exam rooms.</li><li>Adapt to variable patient volumes at launch and step in across both front‑desk and clinical tasks as needed.</li></ul>What You’ll Do - Patient Care &amp; Clinical Support<ul><li>Greet, room, and prepare patients with warmth and sensitivity; practice trauma‑informed, culturally safe care.</li><li>Perform observations and basic measurements:&nbsp;vital signs, weight, height, BMI, waist circumference,&nbsp;and&nbsp;urinalysis (dipstick).</li><li>Phlebotomy/venipuncture: collect specimens, label, and coordinate transport per lab protocols (asset if currently competent).</li><li>Administer injections&nbsp;(e.g., vaccines, B12, medications)&nbsp;under medical directives and within scope, following cold chain, consent, and documentation standards (if competent).</li><li>Conduct additional tasks as trained/authorized:&nbsp;ECGs, rapid tests, swabs, point‑of‑care tests,&nbsp;vision/hearing screens, dressing changes, suture removal.</li><li>Prepare and turn over exam rooms; disinfect, stock supplies, and maintain equipment.</li><li>Follow infection prevention and control (IPAC) procedures and safety protocols at all times.</li></ul>Coordination &amp; Communication<ul><li>Provide clear, compassionate communication to patients in person, by phone, and via secure messaging; support navigation, instructions, and follow‑up.</li><li>Coordinate referrals, e‑faxing, requisitions, recalls, reminders, and specialist/diagnostic bookings.</li><li>Manage results and messages in&nbsp;Juno EMR&nbsp;appropriately (assign, flag, and document per clinic policy).</li><li>Support physicians with forms completion workflows and chart preparation.</li><li>Use de‑escalation skills tactfully; maintain a calm, professional presence.</li></ul>Administration &amp; Operations<ul><li>Front desk coverage: check‑in/out, OHIP/third‑party billing details at intake, appointment scheduling, and payment processing for uninsured services.</li><li>Scan, index, and maintain accurate electronic charts; uphold&nbsp;PHIPA&nbsp;privacy/confidentiality.</li><li>Inventory management: order, receive, and rotate supplies; maintain vaccine logs and cold chain records.</li><li>Participate in continuous quality improvement (CQI), safety huddles, and process optimization.</li></ul>What You Bring<ul><li>1+ year&nbsp;experience in a primary care, family practice, community clinic, or ambulatory care setting (preferred).</li><li>Demonstrated&nbsp;empathy,&nbsp;listening, and&nbsp;clear written/verbal communication; excellent patient rapport.</li><li>Strong&nbsp;professionalism, discretion, and reliability with a proactive, solutions‑oriented mindset.</li><li>Solid organization and time management; able to prioritize in a fast‑paced environment with attention to detail.</li><li>Comfortable with technology;&nbsp;Juno EMR&nbsp;experience is an&nbsp;asset&nbsp;(training provided). Proficiency with email, e‑fax, and Microsoft/Google tools.</li><li>Clinical competencies&nbsp;(assets): phlebotomy/venipuncture; administering injections; ECG; POCT.</li><li>Current&nbsp;CPR (Level C/BLS)&nbsp;and proof of immunization per Ontario guidance (or willingness to update).</li><li>Diploma/certificate in Medical Office Administration/Assisting&nbsp;or&nbsp;relevant healthcare training&nbsp;preferred.</li><li>International Medical Graduates (IMGs)&nbsp;with relevant clinical experience are&nbsp;welcome to apply.</li></ul>Nice to Have<ul><li>Knowledge of Ontario primary care pathways and community resources.</li></ul>What We Offer<ul><li>Supportive, team‑based environment with mentorship and learning opportunities.</li><li>Hands‑on clinical exposure and skill development within scope.</li><li>Competitive compensation aligned with experience;&nbsp;$18–$20 per hour; benefits discussed during interview.</li><li>Opportunity to contribute to a growing, patient‑centred clinic serving the Shelburne community.</li></ul>How to ApplyPlease email your&nbsp;resume&nbsp;and a brief&nbsp;cover letter&nbsp;highlighting relevant clinical/administrative experience and your approach to empathy and communication in patient care.Email:&nbsp;info@silvergatemedical.comSubject line:&nbsp;Medical/Clinical Assistant — KitchenerWe are an equal opportunity employer and value diversity. Accommodations are available upon request for candidates taking part in all aspects of the selection process.Job Types: Full-time, Part-time, PermanentPay: $18.00-$20.00 per hourApplication question(s):<ul><li>Do you have current experience and confidence in performing both phlebotomy and intramuscular injections?</li><li>Do you have experience working as a Medical Office Assistant/Clinical Assistant in a family physician's clinic?</li><li>Are you an International Medical Graduate (IMG)?</li></ul>Work Location: In person

Medical Office Assistant/Receptionist is no longer accepting applications.