The mission of triOS Education Group through triOS College Business Technology Healthcare and Eastern College is to help students become job-ready graduates. triOS Education Group operates 9 triOS College Business Technology Healthcare campuses across Ontario and 4 Eastern College campuses in Atlantic Canada focusing on providing practical hands-on training in-person, online and hybrid delivery models based on student choice which enables students to be successful in their chosen careers. The program curriculum is extremely comprehensive and is uniquely developed with input from industry leaders to provide the highest quality education and practical hands-on experience enabling a quick career progression for graduates. Canadian-owned and operated, triOS Education Group is proud to be recognized as one of Canada’s Best Managed Companies for fifteen years. triOS has been awarded the Platinum designation for redefining post-secondary education by listening to students and employer needs to deliver effective results. Since 1992, triOS College and Eastern College have prepared over 80,000 job-ready graduates for rewarding careers.

As Our New Junior Helpdesk Support Technician, You Will <ul><li>Provide frontline support. You will respond to help desk tickets, diagnose issues, and resolve or escalate them as needed. You will use remote access tools to troubleshoot problems and walk users through solutions. </li><li>Support hardware and software. You will install, configure, and maintain workstations, peripherals, and business applications. You will provide basic training and support to end users on hardware and software usage. You will configure, package and ship equipment to employees. </li><li>Ensure secure infrastructure. You will help maintain and support corporate systems including domain controllers, file shares, email, and cloud-based environments. You will contribute to the implementation of secure IT practices and proactively flag potential risks. </li><li>Coordinate user lifecycle processes. You will manage new user onboarding, equipment shipping and setup, and offboarding processes. You will image and redeploy hardware, store returned equipment, and ensure accurate documentation throughout the process. </li><li>Collaborate and document. You will contribute to internal IT documentation and knowledge bases, helping to streamline support tasks and promote consistency across the team. </li><li> </li></ul>You Bring <ul><li>The technical foundation. You have a technical background, and you may be seeking your first opportunity, or you may have previous experience in a helpdesk, IT support, or information systems role. You are comfortable using and supporting software, hardware, and networking systems via remote or on-site access. You are familiar with or can quickly come up to speed with the administrative aspects of setting up and troubleshooting Microsoft 365 and Azure (including virtual machines). </li><li>The customer service mindset. You are professional, patient, and focused on providing high-quality service. You communicate clearly with both technical and non-technical users and are eager to assist with care and urgency. You are comfortable storing equipment at your remote location to prepare and ship to remote team members as needed. </li><li>Adaptability and curiosity. You are committed to continuous learning, with a desire to stay up to date on tools, technologies, and best practices. You are comfortable working independently, managing shifting priorities, and solving problems in real time. </li></ul>

Junior Helpdesk Support Technician is no longer accepting applications.