The mission of triOS Education Group through triOS College Business Technology Healthcare and Eastern College is to help students become job-ready graduates. triOS Education Group operates 9 triOS College Business Technology Healthcare campuses across Ontario and 4 Eastern College campuses in Atlantic Canada focusing on providing practical hands-on training in-person, online and hybrid delivery models based on student choice which enables students to be successful in their chosen careers. The program curriculum is extremely comprehensive and is uniquely developed with input from industry leaders to provide the highest quality education and practical hands-on experience enabling a quick career progression for graduates. Canadian-owned and operated, triOS Education Group is proud to be recognized as one of Canada’s Best Managed Companies for fifteen years. triOS has been awarded the Platinum designation for redefining post-secondary education by listening to students and employer needs to deliver effective results. Since 1992, triOS College and Eastern College have prepared over 80,000 job-ready graduates for rewarding careers.

<h2>About the job</h2>Work Location: Toronto, Ontario, Canada Hours 37.5 Line Of Business Technology Solutions Pay Details $69,700 - $98,400 CAD TD is committed to providing fair and equitable compensation opportunities to all colleagues. Growth opportunities and skill development are defining features of the colleague experience at TD. Our compensation policies and practices have been designed to allow colleagues to progress through the salary range over time as they progress in their role. The base pay actually offered may vary based upon the candidate's skills and experience, job-related knowledge, geographic location, and other specific business and organizational needs. As a candidate, you are encouraged to ask compensation related questions and have an open dialogue with your recruiter who can provide you more specific details for this role. Job Description Successful candidate will be required to be on on-call rotation. Key Accountabilities CUSTOMER <ul><li>Perform controlled resolution of incidents and problems including prioritization and escalation liaising with business and technology partners as appropriate</li><li>Service applications / systems and provide a level of application/ systems/ operational availability that meets or exceeds established standards/service levels, while minimizing operational risk</li><li>Partner with key stakeholders to schedule packaging and release new applications in a timely manner; reduce change execution times by planning implementations with parallel work streams</li><li>Continuously strive to improve the stability of production environment by partnering closely with key stakeholders on setting up, maintaining and monitoring applications/systems, ensuring availability targets are met</li><li>Provide effective day-to-day support for applications/systems through accurate problem identification and timely resolution of production issues; perform controlled and timely resolution of incidents while prioritizing and monitoring client satisfaction</li><li>Partners with relevant teams to schedule packaging and release new applications in a timely manner; reduces change execution times by planning implementations with parallel work streams where possible</li><li>Ensure timely notification and escalation of possible issues/problems, options and recommendations for prompt resolution; communicate project status and provide timely escalation of issues to ensure project objectives are met</li><li>Deliver effective and defect-free support (application, software and/or operations), researching system issues / opportunities, overseeing the execution of recommendations and maintaining accurate documentation</li><li>Interact with clients to provide quality service/solutions consistent with objectives and client requirements</li><li>Design, review, and integrate all application requirements, including functional, security, integration, performance, quality, and operations</li><li>Identify and address application and data issues and cross-capability and cross-release issues that affect application integrity</li><li>Consult with other functional areas to provide technical expertise on area of specialization by acting as a reference on technology, trends and processes related to own area</li><li>Schedule changes to supported components in accordance with the approved change management procedures; implement changes with proper testing, stakeholder signoff, monitoring and with minimal impact to the business</li><li>May develop a working relationship with 3rd party vendors as required to fulfill support requirements</li><li>Act as partner in scheduling, packaging and releasing new applications and manage all application releases according to approved governance and gating criteria</li><li>Develop understanding of technical aspects of project / break-fix development related to the application and provide advice/guidance to Developers and Solution Designers</li><li>Responsible for incident management (2nd level), monthly maintenance, state of health monitoring, and SLA maintenance</li><li>Provide effective day-to-day production support for applications through accurate problem identification and timely resolution of production issues</li><li>Perform incident management role (communicator, tracker, escalator, driver, etc.) for outages; communicate to clients during service outages</li><li>Improve stability of the production environment by assisting in setting up, maintaining and monitoring applications/system</li></ul>SHAREHOLDER <ul><li>Monitor system lifecycles, ensuring specifications and functionality support business objectives and architecture decisions, undertaking re-development, as required</li><li>May monitor the performance of the environment by using meaningful metrics</li><li>Provide Disaster Recovery support by assisting in defining / reviewing disaster recovery plans and by participating in testing</li><li>Assess and analyze optimization opportunities to the operational environment to improve performance and/or resource utilization</li><li>Ensure effective change management discipline is use</li><li>Adhere to existing processes/standards, business technology architecture, risk and production capacity guidelines; plan, monitor and escalate issues as required</li><li>Follow standards, policies and procedures to ensure compliance with the Disaster Recovery Plan (DRP) and applicable Business Recovery Plans (BRP)</li><li>Identify/implement process improvements to enhance revenue, customer experience and/or reduce costs</li><li>Comply with well-defined enterprise technology delivery practices and standards and project management disciplines</li><li>Make effective use of the cost management processes in place in own unit</li><li>Continuously enhance knowledge/expertise in TD services, applications, infrastructure, analytical tools and techniques that can contribute to effective solution development/delivery</li><li>Keep current with industry and/or business trends</li><li>May perform testing according to test plans, monitor and report on results, and work with others on problem resolution</li><li>As required, support the development of business cases, RFI/RFP and service level agreements with vendors/suppliers consistent with IT requirements/guidelines</li></ul>EMPLOYEE / TEAM <ul><li>Work effectively as a team, supporting other members of the team in resolving critical service issues</li><li>Prioritize and manage own workload in order to deliver quality results and meet timelines</li><li>Support a positive work environment that promotes service to the business, quality, innovation and teamwork and ensure timely communication of issues/ points of interest.</li><li>Participate in knowledge transfer within the team and business units</li><li>Identify and recommend opportunities to enhance productivity, effectiveness and operational efficiency of the business unit and/or team</li></ul>BREADTH &amp; DEPTH <ul><li>Performs work on all aspects of the application/system support</li><li>May act as a reference for team members or clients</li><li>Applications/systems are moderate to highly complex and performed under minimal management supervision</li><li>Actively involved in resolving client applications issues</li><li>May configure, upgrade, administer business applications in co-ordination with appropriate stakeholders</li><li>May develop scripts using appropriate tools to address gaps in the application/system, to simplify and enhance the application/system environment</li><li>Performs problem determination including data gathering and analysis</li><li>Generally reports to a Manager or Senior Manager</li></ul>Experience &amp; Education <ul><li>Undergraduate degree or Technical Certificate</li><li>3-5 years relevant experience</li><li>On-call rotation is required</li></ul>Who We Are TD is one of the world's leading global financial institutions and is the fifth largest bank in North America by branches/stores. Every day, we strive to make every interaction, product, and experience remarkably human and refreshingly simple for over 27 million households and businesses in Canada, the United States and around the world. More than 95,000 TD colleagues bring their skills, talent, and creativity to foster deeper relationships, ensure disciplined execution, and build a simpler, faster banking experience. TD is deeply committed to being a leader in client experience, that is why we believe that all colleagues, no matter where they work, are client facing. Together, we are reimagining what banking can be for our clients, colleagues and communities. Our Total Rewards Package Our Total Rewards package reflects the investments we make in our colleagues to help them and their families achieve their financial, physical, and mental well-being goals. Total Rewards at TD includes a base salary, variable compensation, and several other key plans such as health and well-being benefits, savings and retirement programs, paid time off, banking benefits and discounts, career development, and reward and recognition programs. <a href="https://www.linkedin.com/redir/redirect/?url=http%3A%2F%2Fwww%2Etd%2Ecom%2Fca%2Fen%2Fabout-td%2Fwho-we-are%2Fbenefits-of-working-at-td&amp;urlhash=pHEo&amp;isSdui=true" rel="noopener noreferrer" target="_blank">Learn more </a>Additional Information We’re delighted that you’re considering building a career with TD. Through regular development conversations, training programs, and a competitive benefits plan, we’re committed to providing the support our colleagues need to thrive both at work and at home. Please be advised that this job opportunity is subject to provincial regulation for employment purposes. It is imperative to acknowledge that each province or territory within the jurisdiction of Canada may have its own set of regulations, requirements. Colleague Development If you’re interested in a specific career path or are looking to build certain skills, we want to help you succeed. You’ll have regular career, development, and performance conversations with your manager, as well as access to an online learning platform and a variety of mentoring programs to help you unlock future opportunities. If you’re passionate about helping clients and building deep, lasting relationships, TD offers diverse career paths where you can grow your expertise and make a meaningful impact. We're committed to your success and foster a respectful workplace where diverse perspectives are valued, everyone has fair opportunities to grow, and you can unlock your full potential to achieve your career goals. Here at TD, we hire and develop the best. Training &amp; Onboarding We will provide training and onboarding sessions to ensure that you’ve got everything you need to succeed in your new role. Interview Process We’ll reach out to candidates of interest to schedule an interview. We do our best to communicate outcomes to all applicants by email or phone call. Accommodation Your accessibility is important to us. Please let us know if you’d like accommodations (including accessible meeting rooms, captioning for virtual interviews, etc.) to help us remove barriers so that you can participate throughout the interview process. We look forward to hearing from you! Language Requirement (Quebec Only) Sans Objet

IT Support Analyst IV is no longer accepting applications.