The mission of triOS Education Group through triOS College Business Technology Healthcare and Eastern College is to help students become job-ready graduates. triOS Education Group operates 9 triOS College Business Technology Healthcare campuses across Ontario and 4 Eastern College campuses in Atlantic Canada focusing on providing practical hands-on training in-person, online and hybrid delivery models based on student choice which enables students to be successful in their chosen careers. The program curriculum is extremely comprehensive and is uniquely developed with input from industry leaders to provide the highest quality education and practical hands-on experience enabling a quick career progression for graduates. Canadian-owned and operated, triOS Education Group is proud to be recognized as one of Canada’s Best Managed Companies for fifteen years. triOS has been awarded the Platinum designation for redefining post-secondary education by listening to students and employer needs to deliver effective results. Since 1992, triOS College and Eastern College have prepared over 80,000 job-ready graduates for rewarding careers.

We have an exciting opportunity for an IT Service Technician!What is in it for you?· Be a part of a dynamic, progressive organization· Above-average compensation package - including bonus!· Great team environment· Be a part of an organization that offers career growth· Positive working environment that promotes work-life balance while promoting career growthHere at ACCU-STAFF, our mission is to help organizations find the top Industry talent and to help people achieve their personal and professional goals through the growth of their careers. Our core values are the backbone of our business, which is how we guide our hiring process: we show excellence through results, lead with integrity and accountability, and exemplify competitive greatness.We are proud to be recognized by Forbes Canada within our Industry in all of their 3 categories - Best Executive Recruitment Firms, Best Temporary Staffing Firms, and Best Professional Recruiting FirmsService Desk Technician – Tier 1 Job Responsibilities:Service Desk Technician maintains user up-time and improving their computing experiences through effective remote monitoring, maintenance and problem identification and resolution activities, as well as growing and delivering exceptional customer service.Candidates must be energetic and focused with a strong motivation to learn new technologies and management and maintenance processes. This position requires dedication, persistence, follow-up, effective utilization of provided resources and unbeatable customer service.&nbsp;There is a requirement for some after-hours work and an on-call schedule.Responsibilities include:<ul><li>Serve as the first point of contact for customers seeking technical assistance over the phone or email.</li><li>Identify user problems and work within a structured problem management and resolution process to remediate them within established response and resolution times.</li><li>Collaborate and work with other staff and vendor support resources to resolve issues.</li><li>Follow-up and update customer status, information and documentation.</li><li>Utilize our remote monitoring and management and automation solutions along with other service-specific tools and technologies to deliver remote user support services.</li></ul>Required Skills &amp; Qualifications:<ul><li>Experience with Microsoft Operating systems and Office Suite</li><li>Excellent knowledge of software and technologies</li><li>Strong interpersonal skills required to effectively communicate with users and vendors</li><li>Passion for teamwork, continuing education, problem solving and exceptional customer service</li><li>Must be well spoken, outgoing, organized, detailed-orientated, dependable and flexible</li><li>Experience in troubleshooting software and hardware including servers and networks</li><li>Familiarity with enterprise server and storage infrastructure</li><li>Supporting infrastructure over LAN/WAN/MAN networks</li><li>Demonstrated excellent client communication skills</li></ul>The&nbsp;Successful applicants must possess expert problem-solving skills with the ability to work independently and with teams to meet aggressive project timelines. It is also essential for our technicians to demonstrate strong verbal and written communication skills and the ability to interact professionally with a diverse group of technical personnel, executives, managers, and subject matter experts. We are looking for ambitious and enthusiastic individuals who share our core values and our commitment to Integrity, innovation, client needs, and ongoing professional development.Education and Certification<ul><li>Related Technical Diploma/Degree is encouraged</li><li>Microsoft MCSE or other relevant vendor certifications</li></ul>ACCU-STAFF has an accommodation process in place and provides accommodations for employees with disabilities. If you require a specific accommodation because of a disability or a medical need, please contact Human Resources so that arrangements can be made for the appropriate accommodations to be in place before you begin your employment. We thank all applicants for their interest; however, only those selected for an interview will be notified

IT Service Desk Technician is no longer accepting applications.