The mission of triOS Education Group through triOS College Business Technology Healthcare and Eastern College is to help students become job-ready graduates. triOS Education Group operates 9 triOS College Business Technology Healthcare campuses across Ontario and 4 Eastern College campuses in Atlantic Canada focusing on providing practical hands-on training in-person, online and hybrid delivery models based on student choice which enables students to be successful in their chosen careers. The program curriculum is extremely comprehensive and is uniquely developed with input from industry leaders to provide the highest quality education and practical hands-on experience enabling a quick career progression for graduates. Canadian-owned and operated, triOS Education Group is proud to be recognized as one of Canada’s Best Managed Companies for fifteen years. triOS has been awarded the Platinum designation for redefining post-secondary education by listening to students and employer needs to deliver effective results. Since 1992, triOS College and Eastern College have prepared over 80,000 job-ready graduates for rewarding careers.

<h2>Full job description</h2>Role summaryWe’re hiring an&nbsp;IT and Data Support Specialist&nbsp;to join our small IT team. This hands‑on role will provide day‑to‑day support to staff across our head office and remote locations. You’ll handle helpdesk tickets, desktop and peripheral troubleshooting, printer support, basic network and server tasks, and assist with IT projects and deployments. This is a new position to support the growth at Martin's.In addition, this role will support the organization’s efforts to improve how data is structured, maintained, and accessed across systems, enabling stronger analytics, reporting, and future AI-driven insights. This is an excellent opportunity for someone early in their IT career who wants broad exposure across infrastructure, end‑user support, and operational systems in a fast‑moving agricultural business.Key responsibilities<ul><li>Provide first‑line technical support (remote and on‑site) for end users: Windows desktops/laptops, Office apps, email, printers, scanners, and mobile devices.</li><li>Support remote access (RDP/RDS), QuickBooks desktop connectivity, and basic Thin‑client or Remote Desktop troubleshooting.</li><li>Assist with network troubleshooting: Wi‑Fi points, basic switch/router checks, VLANs, and working with ISPs and our MSP on escalation items.</li><li>Assist with user account provisioning and access (Active Directory / Azure AD / Microsoft 365), password resets, and group membership adjustments.</li><li>Perform hardware setup and refresh tasks (imaging, driver installs, peripheral configuration) for new hires and replacement devices.</li><li>Help maintain backup verifications, inventory of IT assets, and software license records.</li><li>Support data organization and reporting initiatives by helping ensure data is consistently structured, documented, and accessible across systems.</li><li>Assist in maintaining and improving data flows used for analytics, dashboards, and reporting, including Power BI and the Microsoft Power Platform.</li><li>Work with business users and the IT team to identify data quality issues, basic data governance needs, and opportunities to better prepare data for advanced analytics and AI use cases.</li><li>Create and maintain basic reports and dashboards by organizing and presenting data in Power BI and the Microsoft Power Platform for end-user consumption.</li><li>Follow security best practices: report suspicious emails, assist with MFA support, and help enforce company policies for endpoint configuration.</li></ul>Required skills &amp; experience<ul><li>Up to 3 years technical support experience (helpdesk, desktop support, or similar); internships and tech studies welcomed.</li><li>Comfortable with Windows desktop OS (Windows 10/11), Microsoft 365 apps, and basic troubleshooting workflows.</li><li>Basic networking knowledge (IP addressing, DHCP, DNS, VPN concepts). Familiarity with UniFi, or Sophos networking is an advantage.</li><li>Experience setting up and troubleshooting printers and MFDs; familiarity with Konica Minolta, Xerox or Brother devices is a plus.</li><li>Ability to image machines, install drivers, and configure peripherals reliably.</li><li>Basic understanding of data concepts such as data accuracy, consistency, and structured vs. unstructured data.</li><li>Strong customer service skills — clear communicator, patient, and able to translate technical issues into plain English.</li><li>Reliable, punctual, and able to travel between sites when required.</li></ul>Preferred / nice‑to‑have<ul><li>Familiarity with Envio ERP, MFiles, or QuickBooks Desktop (RDS) environments.</li><li>Experience in Website Development using Sharepoint</li><li>Experience with backup software, basic PowerShell, or endpoint security tools (Sophos, Defender).</li><li>Experience with Power BI, Excel data models, SharePoint lists, or Microsoft Dataverse.</li><li>Exposure to data analytics, reporting, or AI-enabled tools is an asset.</li><li>Previous work in manufacturing, warehousing, or agricultural operations.</li><li>IT certifications such as CompTIA A+, Network+, Microsoft Modern Desktop Administrator, or similar.</li></ul>Education<ul><li>Post‑secondary certificate/diploma in IT, computer science, or relevant field preferred — or equivalent hands‑on experience.</li></ul>Physical &amp; scheduling requirements<ul><li>This role is primarily on‑site at our Waterloo head office with occasional travel to Elmira and other sites. Some light lifting may be required (PCs, monitors, printers) — ability to lift ~20–25 kg with assistance.</li><li>Standard business hours with occasional participation in off‑hours maintenance windows (scheduled nights/weekends) when necessary.</li></ul>

IT and Data Support Specialist is no longer accepting applications.