The mission of triOS Education Group through triOS College Business Technology Healthcare and Eastern College is to help students become job-ready graduates. triOS Education Group operates 9 triOS College Business Technology Healthcare campuses across Ontario and 4 Eastern College campuses in Atlantic Canada focusing on providing practical hands-on training in-person, online and hybrid delivery models based on student choice which enables students to be successful in their chosen careers. The program curriculum is extremely comprehensive and is uniquely developed with input from industry leaders to provide the highest quality education and practical hands-on experience enabling a quick career progression for graduates. Canadian-owned and operated, triOS Education Group is proud to be recognized as one of Canada’s Best Managed Companies for fifteen years. triOS has been awarded the Platinum designation for redefining post-secondary education by listening to students and employer needs to deliver effective results. Since 1992, triOS College and Eastern College have prepared over 80,000 job-ready graduates for rewarding careers.

<h2>About the job</h2> THE TEAMThe mission of the Technology Service Excellence Department is to ensure best-in-class service at all levels and enable acquisition of technology assets. THE OPPORTUNITYAritzia is growing and our Service Excellence team is growing with it. This is a unique opportunity to be part of the team the first response to all IT incidents and requests across stores, offices, and distribution centers. As the IT Service Specialist, you will support the team in the development and delivery of technology support protocols, ensuring teams across the organization have the tools to resolve all inquiries effectively and efficiently, while setting the vision for self-service capabilities. With the skills you gain in this role, the opportunities are endless – from a rewarding career in Technology to continued growth and development with Aritzia. THE ROLEAs the IT Service Specialist, you will:<ul><li>Promote positive technology experiences and outcomes while serving as a single point of contact for all end user tech support</li><li>Provide reactive support for level 1 incidents with a goal of reducing or minimizing threats and vulnerabilities</li><li>Triage and fulfill all technology related requests within defined SLAs</li><li>Coordinate the response to major IT incidents in collaboration with cross-functional teams to minimize impact on end users and business operations</li><li>Support with identifying underlying issues to prevent recurring incidents</li><li>Support on a primary shift throughout the week: Monday – Friday or Thursday – Monday</li></ul> THE QUALIFICATIONSThe IT Service Specialist has:<ul><li>Proven skills, certifications, education, and/or experience</li><li>A commitment to learn and apply Aritzia's Values and Business and People Leadership principles</li></ul> THE COMPENSATIONThe typical hiring range for this position is $20 -$40 CAD per hour. The final agreed upon wage may vary based on factors such as job-related knowledge, skills and experience. We are always looking for top talent. If your qualifications differ from those listed above, the scope of work and final agreed upon wage may be adjusted to reflect your individual qualifications. Aritzia’s Everyday Luxury compensation package goes beyond the base salary with endless growth and recognition opportunities through our pay-for-performance philosophy. With comprehensive benefits, aspirational workspaces and elevated employee perks and experiences — we provide it all. THE PERKSSome of the industry-leading benefits you will receive working at Aritzia:<ul><li>Product Discount — Maybe you’ve heard of our famous product discount? Or our exclusive private shopping events? You have now.</li><li>Aritzia Virtual Wellness — Because your health, happiness and safety matter, we provide 24/7 resources to support you in your wellbeing goals, whether they’re physical, mental, social or financial.</li><li>Aspirational Workplace — Our offices are specially designed to be spaces of creativity, productivity and inspiration. They’re also dog friendly. Woof.</li><li>Amenities — Additional amenities include a private parent’s room, shower facilities with elevated complementary conveniences, bike rooms and more.</li><li>The Extras — We also offer a multitude of other perks like dry-cleaning, hotel and restaurant discounts, self-care promos and on-site medical care.</li></ul>

Information Technology - IT Service Specialist is no longer accepting applications.