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<h2>Helpdesk Support Analyst</h2><h2>Job details</h2> <h3>Pay</h3><ul><li>$27.95–$31.05 an hour</li></ul> <h3>Job type</h3><ul><li>Full-time</li></ul>&amp;nbsp;<h2>Location</h2> 264 Herring Cove Rd, Halifax, NS B3P 1M1&amp;nbsp;<h2>Benefits</h2><h2>Pulled from the full job description</h2><ul><li>Paid time off</li><li>Employee assistance program</li><li>RRSP match</li><li>On-site parking</li></ul>&amp;nbsp;<h2>Full job description</h2>At&nbsp;Northstar Alarm Systems Inc., we protect what matters most. Based in&nbsp;Halifax, Nova Scotia, we specialize in modern residential and commercial security solutions — including alarm systems, CCTV, and smart automation. For over a decade, we’ve earned the trust of homes and businesses across Atlantic Canada through innovation, reliability, and exceptional service.We’re expanding our team and are looking for a&nbsp;Helpdesk Support Analyst&nbsp;who enjoys solving technical challenges, supporting users, and helping maintain the systems that keep our clients safe.About the RoleAs a&nbsp;Helpdesk Support Analyst, you’ll be the first point of contact for all technical support requests. You’ll assist internal staff and field technicians with troubleshooting, configuration, and system maintenance — ensuring smooth operations across our alarm and monitoring systems.This role suits someone who thrives in a fast-paced environment, values precision, and takes pride in helping others succeed.Key Responsibilities<ul><li>Respond to technical support requests via phone, email, and ticketing system.</li><li>Diagnose and resolve hardware, software, and network-related issues.</li><li>Support field teams with remote troubleshooting and system setup.</li><li>Document technical issues, solutions, and system updates accurately.</li><li>Perform device configuration, firmware updates, and account setup.</li><li>Provide general IT support for internal users when required.</li><li>Collaborate with the technical team to improve system performance and reliability.</li></ul>Qualifications<ul><li>1–3 years of experience in IT or technical support.</li><li>Strong understanding of Windows systems and networking fundamentals (IP, routers, switches).</li><li>Familiarity with alarm systems, IoT devices, or monitoring platforms is an asset.</li><li>Excellent communication, analytical, and troubleshooting skills.</li><li>Strong organizational skills and attention to detail.</li><li>Post-secondary education in information technology or a related field preferred.</li></ul>Join NorthstarIf you’re ready to grow your career in technology while making a meaningful impact, we’d love to hear from you.Apply today to join&nbsp;Northstar Alarm Systems Inc.&nbsp;in&nbsp;Halifax, NS, and be part of a team dedicated to safety, innovation, and excellence.Job Type: Full-timePay: $27.95-$31.05 per hourExpected hours: 40 per weekBenefits:<ul><li>Employee assistance program</li><li>On-site parking</li><li>Paid time off</li><li>RRSP match</li></ul>Work Location: In person&amp;nbsp;

Helpdesk Support Analyst is no longer accepting applications.