The mission of triOS Education Group through triOS College Business Technology Healthcare and Eastern College is to help students become job-ready graduates. triOS Education Group operates 9 triOS College Business Technology Healthcare campuses across Ontario and 4 Eastern College campuses in Atlantic Canada focusing on providing practical hands-on training in-person, online and hybrid delivery models based on student choice which enables students to be successful in their chosen careers. The program curriculum is extremely comprehensive and is uniquely developed with input from industry leaders to provide the highest quality education and practical hands-on experience enabling a quick career progression for graduates. Canadian-owned and operated, triOS Education Group is proud to be recognized as one of Canada’s Best Managed Companies for fifteen years. triOS has been awarded the Platinum designation for redefining post-secondary education by listening to students and employer needs to deliver effective results. Since 1992, triOS College and Eastern College have prepared over 80,000 job-ready graduates for rewarding careers.

The Role The General Manager in Training role is a dynamic and comprehensive opportunity designed to prepare individuals for a leadership position within the organization. As a participant, you will engage in hands-on training and development activities across various departments, gaining exposure to key aspects of operational management, team leadership, and strategic decision-making. Working closely with experienced leaders, you will acquire a deep understanding of the company's operations, culture, and industry dynamics. This role is an opportunity to cultivate essential managerial skills, contribute to organizational success, and position yourself for advancement into a key leadership role within the company Duties and Responsibilities Leadership <ul><li>Oversee store operations including customer service, retail floor, on site donations, and merchandise processing room.</li><li>Regularly complete floor walks to determine priorities and delegate tasks to direct reports in morning meetings and throughout the day.</li><li>Mentor direct reports regarding company policies and procedures.</li><li>Responsible for the screening, interviewing, selection, hiring, and orienting of Team Members, Manager and Supervisors.</li></ul>Employee Relations <ul><li>Work with Area/Market Manager and People and Culture Business Partner to create performance improvement plans for direct reports.</li><li>Accurate completion of administrative paperwork pertaining to direct reports and facilitating all performance management meetings.</li><li>Recognize and report policy infractions to the Area/Market Manager and People and Culture Business Partner. Facilitate all corrective action meetings for direct reports.</li><li>Responsible for the off boarding of direct reports, including but not limited to completing termination meetings, submitting termination paperwork/requests to People and Culture team.</li><li>Implement employee recognition programs and events.</li><li>Plan and create the weekly schedule for Assistant General Managers, Merchandise Processing Supervisors, and Retail Floor Supervisors.</li><li>Oversee and verify accuracy of Team Member weekly schedules submitted by Assistant General Manager.</li><li>Develop creative plans to increase store sales.</li><li>Manage store expense control and payroll to optimize the business.</li><li>Ensure that all customer needs are addressed, such as: answering customer inquiries and solving customer complaints.</li><li>Facilitate the preparation and execution of sale days.</li><li>Responsible for opening and closing the store.</li></ul>Health and Safety <ul><li>Ensure that customer service, retail floor, on site donations, and merchandise processing room are organized and clean.</li><li>Take precautionary measures and follow company guidelines against external and internal theft. Take appropriate action when external and internal theft occurs.</li><li>Provide a safe workplace environment by identifying and safely removing any hazards or potential hazards and reporting hazards to the Area/Market Manager and Joint Health and Safety Committee.</li><li>Manage all workplace accidents, complete, and submit proper documentation in a timely manner and inform the Joint Health and Safety Committee, Area/Market Manager and people and Culture Business Partner.</li></ul>Other Duties <ul><li>Maintain professionalism while communicating with peers, managers, customers and while using the store intercom system.</li><li>Collaborate with direct reports to ensure operations and production work as a team toward the same goals.</li><li>Perform additional job-related duties as requested by the Area/Market Manager.</li></ul>Core Competencies <ul><li>Leadership: inspiring and guiding a team to achieve objectives and motivating individuals to perform at their best.</li><li>Conflict Resolution: the capacity to manage and resolve conflicts within the team or organization.</li><li>Decision-Making: making informed decisions by considering a range of factors and potential consequences.</li><li>Strategic Thinking: developing and executing plans to achieve long-term organizational goals.</li><li>Project Management: effectively planning, executing, and monitoring projects to ensure they are completed on time and within budget.</li><li>Delegation: assigning tasks and responsibilities to team members based on their strengths and skills.</li><li>Coaching and Mentoring: helping team members develop their skills and reach their full potential.</li><li>Performance Management: providing constructive feedback, setting goals, and evaluating employee performance.</li><li>Financial Acumen: understanding financial statements, budgets, and financial performance metrics.</li><li>Change Management: guiding teams through organizational changes and helping them adapt to new processes or strategies.</li></ul>Education, Experience and Requirements <ul><li>3+ years of experience in a retail store management position responsible for high-volume store performance.</li><li>5+ years of experience in a retail environment.</li><li>Previous work in a thrift retail environment is considered an asset.</li></ul>

General Manager in Training - Scarborough is no longer accepting applications.