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Job Description:KEY ACCOUNTABILITIESCUSTOMER<ul><li>Handle operational finance activities such as processing / balancing / reconciling / validating transactions, investigating customer issues, preparation of files, data gathering and cleansing, report production and preparation etc.</li><li>Process various finance related transactions accurately, on time and in line with established guidelines/procedures while adhering to formal or informal Service Level Agreement(s) (SLAs)</li><li>Provide optimal internal customer and partner service, adhering to customer service standards</li><li>Ensure exception/ correction/payment items and inquiry items are identified and properly processed as per department guidelines</li><li>Act as a key resource to Finance partners by providing relevant and meaningful financial information / data, responding to enquiries and performing adjustments within authority levels</li><li>Coordinate and/or consolidate financial information needs / requests</li><li>Identify key variances and contribute to the analysis, due diligence and execution and/or implementation of potential initiatives within defined area of responsibility</li><li>Maintain working relationships with internal customers, partners and/or vendors including responding to questions and/or concerns in an effective and timely manner</li><li>Contribute to the execution or delivery of financial and/or special initiatives and programs as assigned</li><li>Keep current on emerging issues and industry trends for the Business / Finance area being supported</li></ul>SHAREHOLDER<ul><li>Prioritize and manage own workload to meet SLA requirements for service and productivity</li><li>Understand and apply operating policies and procedures</li><li>Follow internal and industry regulations and standard operating practices in completing and recording transactions for either the organization or customers</li><li>Escalate non-standard or high risk activities as necessary</li><li>Ensure documentation that is prepared / completed is accurate and properly reflects business intentions and is consistent with relevant rules / regulations</li><li>Complete investigations – report / escalate risk issues or process gaps identified</li><li>Identify and recommend opportunities to enhance productivity, effectiveness and operational efficiency</li><li>Ensure necessary due diligence to support the accuracy of all transactions / activities</li><li>Be knowledgeable of and comply with Bank Code of Conduct</li></ul>EMPLOYEE / TEAM<ul><li>Participate fully as a member of the team, support a positive work environment that promotes service to the business, quality, innovation and teamwork and ensure timely communication of issues/ points of interest</li><li>Support the team by continuously enhancing knowledge / expertise in own area and participate in knowledge transfer within the team and business unit</li><li>Participate in personal performance management and development activities, including cross training within own team</li><li>Keep others informed and up-to-date about the status / progress of projects and / or all relevant or useful information related to day-to-day activities</li><li>Contribute to a fair, positive and equitable environment that supports a diverse workforce</li><li>Act as a brand champion for your business area/function and the bank, both internally and/or externally</li></ul>BREADTH &amp; DEPTH<ul><li>Work within moderately defined procedures and/or is responsible for activities involving multiple steps, systems, and jurisdictions</li><li>Transactions and activities require deep knowledge across a broad range or variety of products, processes or systems and where transactions could be characterized by moderate to high volatility</li><li>Identifies and resolves issues within discretion and authority on processes or transactions or escalates internally as required</li><li>Generally interacts with internal customers / partners for functions performed and/or external customers</li><li>May provide process / policy guidance to others (e.g. within team, internal partners)</li><li>Focus of work spans from daily, weekly to monthly activities</li><li>Requires solid knowledge of the business unit and operational functions for the business area supported as well as regulatory issues/requirements for jurisdictions supported</li><li>Generally reports to a Team Leader</li></ul>EXPERIENCE &amp; EDUCATION<ul><li>High School diploma</li><li>Undergraduate degree/ college diploma preferred</li><li>2+ years relevant experience</li></ul>

Finance Ops Officer 3-TD Bank is no longer accepting applications.