For over 150 years, Red River Mutual has been working hard to protect the livelihoods of Canadians on the Prairies. We still believe in putting people first and in going above and beyond for our customers and neighbours.&nbsp;With policyholders with businesses, farms and homes all the way from Ontario to the British Columbia, we are committed to providing competitive insurance products that meet the changing needs of Canadians. We value our relationships with the insurance brokers that represent us in communities across the country because it’s their knowledge and expertise that ensures you receive the best insurance coverage for your specific needs. As a company, we know that it’s the people we protect that matter most.&nbsp;That’s why we’ve strived to be a positive force in the lives of our customers and their communities since 1875.

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COMPANY PROFILE:
Red River Mutual is a progressive insurance company with a focus on our customers and employees. We believe everyone has a right to feel safe and protected, and to know that someone is looking out for them.&nbsp; So we treat our employees like family members &ndash; we&rsquo;ll be honest with them, support them, offer a listening ear, admit when we&rsquo;re wrong and be a positive force in their lives and in our communities.
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LOCATION: Altona, MB or Winnipeg, MB 
SCHEDULE: Full-time 
REPORTS TO: Claims Manager
DIRECT REPORTS: N/A
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PURPOSE OF POSITION:
Working within predetermined authority levels and under the direction of the Claims Manager, this position investigates, evaluates, and negotiates moderate to complex commercial, agriculture and residential property and casualty insurance losses reported by Red River Mutual Policyholders.&nbsp; This position is responsible for communicating with policyholders, licensed insurance brokers and other various stakeholders to achieve an efficient and fair resolution to all assigned claim files. 
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KEY RESPONSIBILITY AREAS:
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<li style="margin: 0cm 0cm 0cm 0px; background: white; font-size: 12pt; font-family: 'Times New Roman', serif;">By traveling to various loss sites in a predefined territory, work with Policyholders to investigate the circumstances of reported losses using various investigation techniques</li>
<li style="margin: 0cm 0cm 0cm 0px; background: white; font-size: 12pt; font-family: 'Times New Roman', serif;">Review complex policy wordings to evaluate the availability of insurance coverage for reported losses</li>
<li style="margin: 0cm 0cm 0cm 0px; background: white; font-size: 12pt; font-family: 'Times New Roman', serif;">Interpret legal contracts (commercial leases, condominium declarations, construction agreements), miscellaneous statutes, and relevant case law and accurately apply to the applicable claim scenario.</li>
<li style="margin: 0cm 0cm 0cm 0px; background: white; font-size: 12pt; font-family: 'Times New Roman', serif;">Effectively communicate the results of the coverage review verbally and in writing to the policyholder and independent insurance broker</li>
<li style="margin: 0cm 0cm 0cm 0px; background: white; font-size: 12pt; font-family: 'Times New Roman', serif;">Engage and coordinate various internal and external experts to assist in the investigation, evaluation, or indemnification of the loss</li>
<li style="margin: 0cm 0cm 0cm 0px; background: white; font-size: 12pt; font-family: 'Times New Roman', serif;">Responsible for ensuring electronic claim file is documented and up-to-date.</li>
<li style="margin: 0cm 0cm 0cm 0px; background: white; font-size: 12pt; font-family: 'Times New Roman', serif;">Manage loss and expense reserves accurately and ensure timely claim payments.</li>
<li style="margin: 0cm 0cm 0cm 0px; background: white; font-size: 12pt; font-family: 'Times New Roman', serif;">Manage the policyholder and repairers/retailers to bring the claim to a quick and satisfactory resolution for all involved.</li>
<li style="margin: 0cm 0cm 0cm 0px; background: white; font-size: 12pt; font-family: 'Times New Roman', serif;">Negotiate resolution of insured losses based on the results of the investigation</li>
<li style="margin: 0cm 0cm 0cm 0px; background: white; font-size: 12pt; font-family: 'Times New Roman', serif;">Where required, travel to catastrophe loss sites outside adjusting territory to aid in the adjudication of losses.</li>
<li style="margin: 0cm 0cm 0cm 0px; background: white; font-size: 12pt; font-family: 'Times New Roman', serif;">Assist the Claims Manager/Supervisor by informally mentoring the Field Adjusting team members and assist in the delivery of training.</li>
<li style="margin: 0cm 0cm 0cm 0px; background: white; font-size: 12pt; font-family: 'Times New Roman', serif;">Network with business partners to promote Red River Mutual.</li>
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QUALIFICATION AND SKILLS:
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<li style="margin: 0cm 0cm 0cm 0px; background: white; font-size: 12pt; font-family: 'Times New Roman', serif;">High school diploma.</li>
<li style="margin: 0cm 0cm 0cm 0px; background: white; font-size: 12pt; font-family: 'Times New Roman', serif;">Post-secondary education strongly preferred.</li>
<li style="margin: 0cm 0cm 0cm 0px; background: white; font-size: 12pt; font-family: 'Times New Roman', serif;">Chartered Insurance Professional (CIP) designation strongly preferred.</li>
<li style="margin: 0cm 0cm 0cm 0px; background: white; font-size: 12pt; font-family: 'Times New Roman', serif;">Minimum 10 years field adjusting experience.</li>
<li style="margin: 0cm 0cm 0cm 0px; background: white; font-size: 12pt; font-family: 'Times New Roman', serif;">Proven teamwork, relationship management and collaboration skills.</li>
<li style="margin: 0cm 0cm 0cm 0px; background: white; font-size: 12pt; font-family: 'Times New Roman', serif;">Strong written and oral communication skills.</li>
<li style="margin: 0cm 0cm 0cm 0px; background: white; font-size: 12pt; font-family: 'Times New Roman', serif;">High level of emotional intelligence and interpersonal skills in stressful situations.</li>
<li style="margin: 0cm 0cm 0cm 0px; background: white; font-size: 12pt; font-family: 'Times New Roman', serif;">Exceptional analytical, problem solving and decision-making capabilities.</li>
<li style="margin: 0cm 0cm 0cm 0px; background: white; font-size: 12pt; font-family: 'Times New Roman', serif;">High level of organization and attention to detail.</li>
<li style="margin: 0cm 0cm 0cm 0px; background: white; font-size: 12pt; font-family: 'Times New Roman', serif;">Advanced negotiation and conflict management skills.</li>
<li style="margin: 0cm 0cm 0cm 0px; background: white; font-size: 12pt; font-family: 'Times New Roman', serif;">Proficient computer skills and experience with Claims Connect/Mobile Claims, and Guidewire.</li>
<li style="margin: 0cm 0cm 0cm 0px; background: white; font-size: 12pt; font-family: 'Times New Roman', serif;">Deep understanding of building construction/renovation techniques.</li>
<li style="margin: 0cm 0cm 0cm 0px; background: white; font-size: 12pt; font-family: 'Times New Roman', serif;">Ability to handle fluctuating workloads and demanding timelines.</li>
<li style="margin: 0cm 0cm 0cm 0px; background: white; font-size: 12pt; font-family: 'Times New Roman', serif;">Valid class 5 driver&rsquo;s license.</li>
<li style="margin: 0cm 0cm 0cm 0px; background: white; font-size: 12pt; font-family: 'Times New Roman', serif;">Comfortable working at heights.</li>
<li style="margin: 0cm 0cm 0cm 0px; background: white; font-size: 12pt; font-family: 'Times New Roman', serif;">Demonstrated leadership abilities.</li>
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We thank all applicants for their interest; however, only those selected for an interview will be contacted.
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Accommodation for applicants with disabilities is available upon request at any stage of the recruitment process. Accessible employment policies and alternative application formats are available upon request by contacting <a rel="noopener" href="mailto:humanresources@redrivermutual.com" target="_blank">humanresources@redrivermutual.com</a> or 1-800-370-2888 (toll free).
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As part of our hiring process, successful candidates will be required to complete a comprehensive background check. Where applicable, this may include a driver's abstract. Employment offers are contingent upon these requirements being met and may be withdrawn during the process if any of the requirements are not met to the Company&rsquo;s satisfaction.&nbsp;

Field Claims Specialist III is no longer accepting applications.