The mission of triOS Education Group through triOS College Business Technology Healthcare and Eastern College is to help students become job-ready graduates. triOS Education Group operates 9 triOS College Business Technology Healthcare campuses across Ontario and 4 Eastern College campuses in Atlantic Canada focusing on providing practical hands-on training in-person, online and hybrid delivery models based on student choice which enables students to be successful in their chosen careers. The program curriculum is extremely comprehensive and is uniquely developed with input from industry leaders to provide the highest quality education and practical hands-on experience enabling a quick career progression for graduates. Canadian-owned and operated, triOS Education Group is proud to be recognized as one of Canada’s Best Managed Companies for fifteen years. triOS has been awarded the Platinum designation for redefining post-secondary education by listening to students and employer needs to deliver effective results. Since 1992, triOS College and Eastern College have prepared over 80,000 job-ready graduates for rewarding careers.

Responsibilities<ul><li>The role will be considered for both daytime (8:00 - 16:00) and nighttime (00:00 - 8:00) shift times Monday to Friday Onsite (Not Remote)</li><li>Identifying and resolving the root cause of office hardware, network, and software malfunctions</li><li>Provide end-user support and assistance on various operating systems and applications</li><li>New desktop/laptop installations and troubleshooting</li><li>Perform imaging and re-imaging of workstation operating systems and applications</li><li>Deliver a positive customer experience by maintaining contractual service levels</li><li>Utilize your experience and knowledge for customer documentation development</li><li>Perform hardware warranty and non-warranty repairs of desktops, notebooks, printers, servers, and network equipment as well as point of sale and other non-traditional end-user equipment</li><li>Prepare real-time, accurate, and detailed notes within the ticketing system</li><li>Provide end-user support and assistance on various operating systems and applications</li></ul>Competencies And Qualifications <ul><li>Excellent understanding of customer service. (internal and external)</li><li>Ability to communicate complex technical contents plainly and simply to store staff and helpdesk analysts</li><li>Strong troubleshoot and consulting skills, flexibility, and resourcefulness</li><li>Strong technical aptitude with an ability to learn quickly on the job</li><li>Driven towards outstanding customer satisfaction</li><li>Ability to work in a team environment as well as work independently</li><li>Be motivated and self-paced individual</li><li>Solid ethical foundation</li><li>Interpersonal sensitivity and customer responsiveness</li><li>Excellent communication skills</li><li>Superior relationship-building skills</li><li>Driving License and Car (Nice to Have)</li><li>ITIL Foundation Certification (Nice to Have)</li><li>1-3+ years of IT Support Experience (Nice to Have)</li></ul>Job Types: Full-time, Fixed term contract Pay: $24.00-$27.00 per hour

Desktop Support Technician is no longer accepting applications.