The mission of triOS Education Group through triOS College Business Technology Healthcare and Eastern College is to help students become job-ready graduates. triOS Education Group operates 9 triOS College Business Technology Healthcare campuses across Ontario and 4 Eastern College campuses in Atlantic Canada focusing on providing practical hands-on training in-person, online and hybrid delivery models based on student choice which enables students to be successful in their chosen careers. The program curriculum is extremely comprehensive and is uniquely developed with input from industry leaders to provide the highest quality education and practical hands-on experience enabling a quick career progression for graduates. Canadian-owned and operated, triOS Education Group is proud to be recognized as one of Canada’s Best Managed Companies for fifteen years. triOS has been awarded the Platinum designation for redefining post-secondary education by listening to students and employer needs to deliver effective results. Since 1992, triOS College and Eastern College have prepared over 80,000 job-ready graduates for rewarding careers.

<h2>Full job description</h2>Job SummaryWe are seeking a dedicated and personable Customer Service Representative to join our team. In this role, you will serve as the primary point of contact for our customers, providing exceptional support and ensuring a positive experience. The ideal candidate will possess strong communication skills, be bilingual in English and Spanish, and have a passion for helping others. This position offers an opportunity to develop your skills in customer service, data entry, and sales within a dynamic environment.Duties<ul><li>Respond promptly and professionally to customer inquiries via phone, email, or chat</li><li>Handle customer complaints with patience and effective problem-solving skills</li><li>Perform accurate data entry to update customer records and transaction details</li><li>Assist customers with product information, order processing, and service requests</li><li>Identify opportunities for upselling and cross-selling to enhance customer satisfaction and sales</li><li>Maintain thorough knowledge of products and services to provide accurate information</li><li>Use phone etiquette and excellent communication skills to build rapport with customers</li><li>Collaborate with team members to resolve complex issues efficiently</li><li>Document interactions accurately in the CRM system for future reference</li></ul>Qualifications<ul><li>Proven experience in customer service or related roles is preferred</li><li>Strong communication skills in English; bilingual proficiency in Spanish is highly desirable</li><li>Demonstrated data entry skills with attention to detail</li><li>Ability to analyze customer needs and provide appropriate solutions</li><li>Experience in sales or upselling techniques is a plus</li><li>Excellent phone etiquette and interpersonal skills</li><li>Ability to work effectively in a team environment and handle multiple tasks simultaneously</li><li>Strong analysis skills to assess customer feedback and improve service quality</li></ul>This position is ideal for individuals who are passionate about delivering outstanding customer support, possess excellent communication abilities, and are eager to grow within a supportive organization.Job Types: Full-time, Part-time, PermanentPay: From $35,697.71 per yearWork Location: In personExpected start date: 2026-03-02

Customer Service Representative is no longer accepting applications.