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<h2>Job details</h2> <h2>Client Services Analyst</h2><h3>Pay</h3><ul><li>$6,261.42–$7,330.08 a month</li></ul> <h3>Job type</h3><ul><li>Permanent</li><li>Full-time</li></ul> <h3>Shift and schedule</h3><ul><li>Monday to Friday</li></ul>&amp;nbsp;<h2>Location</h2> Halifax, NS B3J 3R7&amp;nbsp;<h2>Benefits</h2><h2>Pulled from the full job description</h2><ul><li>Tuition reimbursement</li><li>Paid time off</li><li>Dental care</li><li>Life insurance</li><li>Employee assistance program</li><li>Company pension</li><li>Extended health care</li></ul>&amp;nbsp;<h2>Full job description</h2>Client Services AnalystCompetition # CSA-1225-CBWho we areThe work we do matters.Nova Scotia Pension Services Corporation (NS Pension) is a growing non-profit corporation dedicated to a wide range of investment, pension administration, and compliance services for two of Nova Scotia’s leading pension plans. In total, we manage almost $14 billion in plan assets and serve over 60 employers and 80,000 members, retirees, and survivors.We administer the pension benefits and investment assets of the Public Service Superannuation Plan and the Teachers’ Pension Plan and administer the pension benefits of the Members’ Retiring Allowances and the three former Sydney Steel pension plans.Our CultureWe take pride in our culture as it defines who we are, and shapes what we aspire to be.Our VisionTo strengthen the retirement future of Nova Scotians.Our MissionTo provide outstanding pension services.Our ValuesCommitment: to provide the highest quality serviceTrust: to act with integrity and to make sound decisionsRespect: to show consideration to our members and our colleaguesExpertise: to build and retain a diverse and talented teamCollaboration: to build mutually beneficial relationshipsLearn more about us at www.novascotiapension.caWhat we offerNS Pension offers meaningful, purpose-driven work, a competitive compensation package and the opportunity to integrate work and life in a healthy and balanced way. Our total rewards package includes:<ul><li>Competitive compensation package including RRSP program</li><li>Defined benefit pension program</li><li>Comprehensive extended health and dental benefits for you and your family</li><li>Health &amp; wellness programming including a comprehensive Employee &amp; Family Assistance Program and an annual Health Spending Account</li><li>Flexible work environment including flexible working hours, modified workweek, and a work from home bank</li><li>Robust professional development policy including tuition reimbursement</li><li>Commitment to diversity and inclusion</li><li>Modern office space located on the Halifax waterfront</li><li>Highly engaged workforce</li><li>Opportunities to give back to the community through fundraising events</li><li>Seasonal events and social occasions</li></ul>Our premises are within the Purdy's Wharf complex which provides amenities such as an on-site daycare and a fitness centre. Our office is connected to the downtown pedway system and situated on Halifax's beautiful waterfront providing easy access to ferry and bus transit hubs, banks, restaurants, and shopping.The opportunityPosition SummaryWorking collaboratively within the client services team and reporting to the Senior Manager, Client Services (the Manager), the Client Service Analyst (Analyst) supports our goals of continuously improving the client service experience. This is achieved through the development and maintenance of process and training documentation, the design and delivery of a phased training program, and ongoing review of processes and their effectiveness. With a strong focus on quality assurance and communications, you will be responsible for conducting regular audits of calculation-based production transactions, while coordinating enhancements/improvement to system generated and procedural communications to improve business efficiency and the client service experience.What you need to be successful<ul><li>Bachelor’s degree in commerce, business administration, or a related field plus five years of related experience, or an equivalent combination of education and experience.</li><li>Related experience includes pension, benefits or insurance administration or a similar industry with a focus on education, training, audit, quality assurance and/or process improvement responsibilities.</li><li>Strong knowledge of policies, procedures, regulations, and legislation related to the pension plans serviced, particularly as they pertain to member, pensioner, and survivor benefits.</li><li>Experience interpreting plan text regulations, and legislation.</li><li>Working knowledge of indirect plans and related organizations to support accurate interpretation and application within the Client Service training program.</li><li>Highly developed analytical skills with attention to detail and accuracy.</li><li>Strong computer skills in MS Office applications</li><li>Proven technical aptitude; including in-depth knowledge of Ariel (or other pension administration systems) and SAP (or other payroll systems).</li><li>A Certified Employee Benefits Specialist (C.E.B.S.) designation or Pension Plan Administration Certificate (PPAC) is considered an asset.</li><li>A Certified Training and Development Professional designation or equivalent adult education/training is considered an asset.</li></ul>Job Status:&nbsp;Permanent Full Time; unionized (NSGEU)Work Schedule:&nbsp;Monday – Friday, 35 hours per weekSalary Range:&nbsp;$3130.71 - $3665.04 (bi-weekly)Closing Date:&nbsp;November 9, 2025Diversity and inclusionWe are committed to fostering an inclusive and accessible environment where all employees, members and clients feel valued, respected, and a sense of belonging. How you identify is important to us. We encourage you to share your preferred pronouns on your resume. If you are unable or limited in your ability to complete our application, testing or interview process, we can assist you. Please provide the type of accommodation you are requesting in your cover letter or resume.Job Types: Full-time, PermanentBenefits:<ul><li>Company events</li><li>Company pension</li><li>Dental care</li><li>Employee assistance program</li><li>Extended health care</li><li>Flexible schedule</li><li>Life insurance</li><li>Paid time off</li><li>Tuition reimbursement</li><li>Wellness program</li><li>Work from home</li></ul>Work Location: In person&amp;nbsp;

Client Services Analyst is no longer accepting applications.