The mission of triOS Education Group through triOS College Business Technology Healthcare and Eastern College is to help students become job-ready graduates. triOS Education Group operates 9 triOS College Business Technology Healthcare campuses across Ontario and 4 Eastern College campuses in Atlantic Canada focusing on providing practical hands-on training in-person, online and hybrid delivery models based on student choice which enables students to be successful in their chosen careers. The program curriculum is extremely comprehensive and is uniquely developed with input from industry leaders to provide the highest quality education and practical hands-on experience enabling a quick career progression for graduates. Canadian-owned and operated, triOS Education Group is proud to be recognized as one of Canada’s Best Managed Companies for fifteen years. triOS has been awarded the Platinum designation for redefining post-secondary education by listening to students and employer needs to deliver effective results. Since 1992, triOS College and Eastern College have prepared over 80,000 job-ready graduates for rewarding careers.

<h2>Full job description</h2>Bespoke Metrics is a dynamic and fast-growing software company specializing in cutting-edge construction technology. We are on a mission to drive global growth and are looking for passionate individuals to join our front-line team.This role will be hybrid and will require you to work from our downtown Toronto office 2-3 days a week.What You’ll Do:<ul><li>Focus on preventing and reducing customer churn.</li><li>Engage clients to ensure timely payment.</li><li>Host webinars with clients to understand client behaviour and gather feedback.</li><li>De-escalate client problems and issues regarding product, service or payment.</li><li>Collaborate with team members and other departments on strategies to enhance client experience.</li><li>Keep detailed conversation logs and activities in CRM (Salesforce).</li><li>Issue, collect and process client invoices.</li></ul>What You’ll Need:<ul><li>3 years of experience in Sales, Marketing, and/or Customer Service.</li><li>Experience with Salesforce or similar CRMs.</li><li>Creative, energetic, self-motivated, goal oriented characteristics.</li><li>Ability to work independently and in a group environment.</li><li>Strong computer skills.</li><li>Strong telephone and video conference etiquette.</li><li>French and/or Spanish is an asset but not a requirement.</li><li>The ability to commute to our downtown Toronto office 2-3 times a week depending on demand.</li></ul>

Client Retention Specialist is no longer accepting applications.