The mission of triOS Education Group through triOS College Business Technology Healthcare and Eastern College is to help students become job-ready graduates. triOS Education Group operates 9 triOS College Business Technology Healthcare campuses across Ontario and 4 Eastern College campuses in Atlantic Canada focusing on providing practical hands-on training in-person, online and hybrid delivery models based on student choice which enables students to be successful in their chosen careers. The program curriculum is extremely comprehensive and is uniquely developed with input from industry leaders to provide the highest quality education and practical hands-on experience enabling a quick career progression for graduates. Canadian-owned and operated, triOS Education Group is proud to be recognized as one of Canada’s Best Managed Companies for fifteen years. triOS has been awarded the Platinum designation for redefining post-secondary education by listening to students and employer needs to deliver effective results. Since 1992, triOS College and Eastern College have prepared over 80,000 job-ready graduates for rewarding careers.

We are looking for a&nbsp;Customer Service Representative&nbsp;who will not only assist our customers through inbound text and DM support but also contribute to lead generation efforts. If you’re detail-oriented, quick, professional, and passionate about delivering excellent service, we would love to have you on board.What You’ll Do:<ul><li>Respond to customer inquiries through text and DM with a friendly, clear, and professional tone.</li><li>Build strong, positive relationships with customers, making them feel valued and heard through engaging written communication.</li><li>Proactively generate new leads by engaging potential customers via text and DM, identifying sales opportunities, and nurturing relationships.</li><li>Address customer needs efficiently and accurately, offering the best solutions.</li><li>Schedule appointments and send reminders to customers to ensure smooth engagements.</li><li>Juggle multiple conversations at once while maintaining high-quality, personalized support.</li><li>Stay on top of customer inquiries, ensuring quick and effective responses.</li><li>Collaborate with team members to ensure an excellent customer experience from start to finish.</li><li>Keep customer information secure and handle all communications with confidentiality.</li></ul>What We’re Looking For:<ul><li>Exceptional written communication skills, with the ability to connect and engage customers through text and DM.</li><li>Ability to generate new leads and convert them into potential opportunities.</li><li>Fast and accurate typing skills (typing test required).</li><li>Strong attention to detail in every interaction with customers.</li><li>Ability to prioritize and manage multiple conversations while maintaining quality service.</li><li>A self-motivated individual who can manage time and tasks independently.</li><li>A quick learner with the ability to understand and address customer needs immediately.</li><li>Team player who can work well in a collaborative and supportive environment.</li><li>Professionalism and problem-solving skills to address customer concerns effectively.</li></ul>Bonus Points For:<ul><li>Previous customer service or sales experience, particularly with text or online communication.</li><li>Experience in lead generation or nurturing leads via text or DM.</li><li>Familiarity with scheduling tools or customer service platforms (a plus, but not required).</li></ul>What We Offer:<ul><li>Competitive salary and benefits package.</li><li>Opportunities for professional growth and career advancement.</li><li>A positive and inclusive work environment.</li><li>Ongoing training and support to help you excel in your role.</li></ul>If you’re passionate about delivering exceptional customer service, generating leads, and building strong relationships through written communication, we want to hear from you!To Apply:&nbsp;Please submit your resume and you will receive a typing test through the provided link.We look forward to hearing from you!Job Type: Full-timePay: $36,797.60-$66,042.47 per year

Client Engagement & Warm Lead Conversion Coordinator is no longer accepting applications.